Professional Consulting Services

At Ken Farmer Consulting, we apply a customer-centric view to help you positively impact the key drivers of your business success. Our Professional Consulting Services can be used to augment your team a variety of ways. We have knowledge and experience with:

Business Process Improvement
In order to not only thrive, but continue to survive in today’s business climate, an organization must be flexible and capable of implementing continual improvement in its internal business processes.  Improving levels of customer service, efficiencies, and productivity are not a singular project effort, but rather a continual process.  We have a practical Business Process Management methodology that can be utilized either as a standalone effort or as a project component in the identification and quantification of benefits to be realized from the selection and implementation of the packaged solution. 

Microsoft Dynamics CRM Implementation
Customer relationship management (CRM) is the implementation of a business strategy that places the customer as the focal point of the entire enterprise.  The ability to successfully manage complex customer relationships requires that all aspects of marketing, sales, delivery, and customer service be coordinated and integrated. In support of a CRM centric approach, our consultants are equally adept at identifying and handling organizational, technological, and procedural issues.

Information Technology Strategy
Aligning your information technology investments with ever changing business strategies is an ongoing challenge for any business owner. Whether you are a brand new startup or an established company, we can help you develop and align an IT strategy that will help your company achieve its business objectives.

Project Management
We employ a formal project methodology on all consulting engagements with the level of detail and control scaled appropriately to the magnitude of the project effort.  Each consultant assigned to an engagement is well acquainted with and adheres to all project management processes and procedures.  Different versions of the formal project methodology are utilized depending on the nature of the effort.

Training
A major portion of a package solution encompasses the training aspect.  For complex solutions such as ERP, SCM and CRM, up to 15% of the project budget can be expended on training.  Introduction of significant change into the enterprise necessitates the education and training of the work force.  Our Team has years of training experience and are capable of relating to all levels of internal and external customers.