Microsoft Dynamics CRM

Ken Farmer Consulting is proud to have been involved with Microsoft Dynamics CRM since version 1. We understand that CRM is not just a software sale - it is entirely about the client specific business process. Any CRM software should leverage good process to be effective; Dynamics CRM excels in that metric.

Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company’s sales, marketing, and customer service processes-along with native Microsoft Office Outlook integration-Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Marketing: A clearer view of customers and more informed marketing investments
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model.

Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.

Customer service: Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.

Why Ken Farmer Consulting?

We have over 10 years consulting, implementing, training, and supporting companies in their Business Process, CRM and technology initiatives. Our passion and specialty is implementing effective solutions for the small and medium-sized business market.
Our Methodology

We use a highly adaptable and structured project methodology. We break each project into 5 distinct phases; Discovery, Planning and Design, Installation and Configuration, Deployment, and Maintenance. Each phase has its own set of tasks, schedule and budget. Each phase is specific to the type of project. The 2 most critical steps in any implementation are proper Discovery of the needs and requirements and effective User Training.
Client Satisfaction

It is our passion that every client, every project be completed as promised and with no surprises. It’s a very simple formula that ensures our clients are happy and getting daily value from our projects.

Microsoft Dynamics CRM

Why Ken Farmer Consulting?

Our Methodology

Client Satisfaction

Bridging the gap between business and technology