Business Process and Technology Review
Companies often get so caught up in the very real day-to-day struggles of running a business that they lose track of the need to grow their business. This growth needs to include growing your business process. The market changes, your customers change, the technology changes - are you changing?
At Ken Farmer Consulting, we help clients adjust their processes to meet the changing marketplace. Using our Business Process Review (BPR) methodology as listed below, we work with you and your teams to identify, document, measure and implement your process.
Business Process Review Methodology
Develop the Business Vision and Process Objectives: BPR is driven by a business vision which implies specific business objectives such as Cost Reduction, Time Reduction, Customer Service Satisfaction improvement, Improved Metrics, etc. Identify the Processes to be redesigned: Most organizations focus first on the process that will bring about the most impact or those that conflict most with the business vision. Understand and Measure the Existing Processes: We need to measure the existing processes to avoid repeating old mistakes and to provide a baseline for future improvements. Identify IT Levers: Awareness of IT capabilities can and should influence process design. Properly leveraging technology can multiply benefits achieved. Design and Build a Prototype of the New Process: The actual design should not be viewed as the end of the BPR process. Rather, it should be viewed as a prototype, with successive iterations.
It is a sad fact that many companies attempting BPR changes needlessly fail. Typically, their efforts fail for one of three reasons:
- Lack of sustained management commitment and leadership
- Unrealistic scope and expectations
- Resistance to Change.
The ultimate success of BPR depends on the people who do it and on how well they can be motivated to be creative and apply their detailed knowledge to the redesign of business processes. We will help you achieve success.
It is common for organizations to embark on the replacement of core business systems and attempt to “build-in” their current business processes “because we’ve always done it that way”. The full advantage of the new process and\or technology is potentially lost with this approach. A much more open view of the implementation is required to ensure the hard-earned knowledge gained by you and your team can be imparted to your organization.